Tenant screening
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No account required
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No membership fees
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Results in a few hours*
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Send your request in 3 min
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Electronic Consent
Our Packages
Unsure of what you need? Let us help you! Ranging from a credit check to a complete tenant history verification, our services are perfect to simplify the life of every landlord.
Credit Check$24.95+ taxes | Recommended Landlord Plus (Canada)*$69.95+ taxes | |
|---|---|---|
| Detailed credit check | ||
| Credit score | ||
| Identity check | ||
| Current employer check | ||
| Current landlord | ||
| Criminal record check (CPIC) | ||
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* Only available by electronic consent |
Frequently asked questions
Any more questions? Let’s try to answer them!
How do we make sure your private information is handled properly?
Your privacy is at the top of our priority, which is why every piece of information we collect is encrypted and kept in a confidential platform which the access to is restricted. All our team members must undergo a complete background screening and are bound by a confidentiality agreement.
How does the Electronic Consent work?
The candidate will receive an email including the consent form to fill out. To confirm their identity, the candidate will have to answer four questions about their personal credit file. This technology is called E-ID verifier, a product of Equifax, which is also used by banks.
This verification is categorized as a soft check which means there is no impact on the credit file. It’s important to mention that we do not have access to the information of the candidate’s file with this product.
N.B. If the security questions are failed, the candidate will have to contact our technical support at 1-800-318-8855
Who do I contact if I have problems with my consent?
Customer experience is a priority for us, which is why we have a dedicated phone line for technical support needs. Please feel free to contact us at 1-800-318-8855 or by email at support@groupetrak.com
When can I expect the final report of my tenant screening?
The time required to receive your final report depends on the verifications ordered. Upon receipt of the signed consent, the delays applicable go as follows:
- Credit Check: 4 business hours*
- Landlord Plus (Canada)*: In the following 4 business hours, you will receive a preliminary report presenting the results of the credit verification and criminal background check. A maximum period of 3 business days applies for the reception of the final report.
It is important to understand that fast results are guaranteed because of our freedom to access the information. However, for the verification of the landlord and employer, the delay for the reception of the final report depends on the speed of response of the references.
How to interpret the specific information of a credit check?
The last line of the credit check presents the following elements:
- Credit Utilization refers to the percentage of credit outstanding to the larger loan available to the candidate as of the date of the file.
- High credit refers to the highest amount ever owed by the candidate.
- Balance refers to the total amount due by the candidate as of the date of the file.
If my candidate withdraws from the process, is a refund possible?
If your candidate withdraws from the process a partial refund is available, a $10 administrative fee is applicable.
An alternative is to open a credit under your name for 100% of the price paid so that your next tenant screening is prepaid.
How do I use the credit in my name?
To use the credit in your name, simply send an email to verifications@groupetrak.com with the new applicant’s information. It is necessary to include the email address, telephone number, full name, date of birth of the new candidate and the file number of your original request.